Terms & Conditions
The Client accepts the following terms and conditions of service upon submission of the transcription.
Services
TypeDigital will at all times act reasonably to provide the services in the time and at the fee agreed in advance with the Client.
In the event that TypeDigital believes that additional time will be required to complete the transcription work due to poor audio/digital quality, TypeDigital will notify the Client as soon as possible in order to agree a new fee and timeframe.
TypeDigital will not be able to provide an accurate transcript if the recording is of poor quality or unclear. Extra charges will apply for poor quality recordings and the transcription that is produced may not be accurate.
In the event that TypeDigital believes that additional time will be required to complete the transcription work due to poor audio/digital quality, TypeDigital will notify the Client as soon as possible in order to agree a new fee and timeframe.
TypeDigital will not be able to provide an accurate transcript if the recording is of poor quality or unclear. Extra charges will apply for poor quality recordings and the transcription that is produced may not be accurate.
Payment
Upon completion of the transcription, TypeDigital will issue an invoice to the client.
The invoice shall be settled with TypeDigital within 14 days of the date of the invoice unless otherwise agreed in writing or by email.
Any overdue payments will accrue interest at a rate of 4% over Bank of England base rate per day on the outstanding balance from the date of the invoice until full payment is received.
Payment is accepted by direct money transfer.
The invoice shall be settled with TypeDigital within 14 days of the date of the invoice unless otherwise agreed in writing or by email.
Any overdue payments will accrue interest at a rate of 4% over Bank of England base rate per day on the outstanding balance from the date of the invoice until full payment is received.
Payment is accepted by direct money transfer.
Confidentiality
TypeDigital will not, either directly or indirectly, use or communicate any confidential Client information to any third party.
Once work has been completed by TypeDigital it will be saved for a maximum of 6 weeks on our systems before being permanently deleted.
Once work has been completed by TypeDigital it will be saved for a maximum of 6 weeks on our systems before being permanently deleted.
Liability
All work will be proof read before being returned to the Client. TypeDigital accepts no liability for mistakes. It is the Client’s responsibility to further proof read the work and inform TypeDigital in writing within 12 hours of any mistakes or omissions.
TypeDigital will rectify such mistakes or omissions free of charge if notified in accordance with this clause.
TypeDigital will rectify such mistakes or omissions free of charge if notified in accordance with this clause.
Privacy Policy
All data supplied by the client will be managed appropriately and TypeDigital agrees to only collect and store this information in line with the Data Protection Act, 1998 and our Terms & Conditions. TypeDigital collects information from the client when an initial enquiry is made to us. Information collected includes:
- Client/Company name
- Address/Email Address details
- Phone numbers
In addition to the personal information, TypeDigital may collect technical information to assist with web marketing strategies only, none of this information can identify you as an individual. TypeDigital will only use the information provided by the client for:
- Supplying information to the client
- Improving services offered
- Marketing and research purposes
TypeDigital will not share personal data with anyone unless express permission is given by the client. TypeDigital will make every effort to keep all personal information that is stored up-to-date and amend any incorrect information as soon as possible to ensure accuracy.
- Client/Company name
- Address/Email Address details
- Phone numbers
In addition to the personal information, TypeDigital may collect technical information to assist with web marketing strategies only, none of this information can identify you as an individual. TypeDigital will only use the information provided by the client for:
- Supplying information to the client
- Improving services offered
- Marketing and research purposes
TypeDigital will not share personal data with anyone unless express permission is given by the client. TypeDigital will make every effort to keep all personal information that is stored up-to-date and amend any incorrect information as soon as possible to ensure accuracy.
Change in terms
TypeDigital reserves the right to increase rates or vary the terms of service at any time as deemed necessary providing that TypeDigital has given at least 14 days notice to the Client prior to implementing such changes.
Turnaround times
Turnaround times are subject to availability and must be agreed with TypeDigital by email in advance to any work being commenced. Turnaround times do not include weekends or bank/public holidays. Turnaround times will be amended for poor quality recordings or late payment.
If a request is made via the website using the online contact form a response will be received within 12 hours.
Termination
The Client may terminate this agreement at any time providing that all monies outstanding are paid in full.